TL;DRThe short answer
WhatsApp +44 7490 300294 handles sales and support every day; email is there for the paperwork. We don’t take voice calls; written messages let us send steps and screenshots you can keep.
CH 02
Two ways to contact us
Same team behind both.
WhatsApp: +44 7490 300294
Orders, lineup checks, installs and renewals all happen here. The +44 prefix looks foreign, but a WhatsApp chat from an American phone costs the same as texting a neighbor.
Email: [email protected]
Best for receipts, refund requests and paperwork. It’s also the address your login is sent from.
Company details
Provided on request via WhatsApp or email.
CH 03Checklist
What to include so we can help in one reply
A complete first message saves a lot of back and forth.
CH 04Step by step
What happens after you message us
Most first conversations follow the same path.
You tell us what you watch
Devices, number of TVs, the channels or language groups that matter, and your city if locals are important.
We check and suggest a plan
We look at today’s lineup for what you asked about and suggest Standard HD, Premium 4K, Lifetime Max or a multi-screen option. No pressure; plenty of people ask and come back a week later.
You pay
Pick whatever’s easiest: Apple Pay, Google Pay, a card, or a bank transfer that knocks 10% off. Nothing on the statement mentions TV.
Your login arrives
Payment clears, and the email follows, typically inside the half hour. Nothing yet? Look in spam or promotions, then ping us.
We help you set up
Send the device name and a photo of the screen if you get stuck. The same chat is where you’ll get your renewal reminder later.
CH 05Time zones
Writing to us from any US time zone
Our customers are spread from Eastern to Pacific time, and many questions arrive on weekend mornings before a game. When you report a problem with a live channel, say which time zone you’re in. “It froze at 8:15” means something different in Miami and in Seattle, and the guide data we check is time-stamped.
If you are unsure which zone a relative’s town falls in, Wikipedia’s page on time in the United States has the map.
Can I call you?
We work in writing only, on WhatsApp and email. It lets us send exact steps, links and screenshots, and you keep them for next time.
What should I read first?
Our FAQ page answers the common questions, and the how to subscribe guide shows the order process step by step.
How do I ask for a refund?
Send one message on WhatsApp or email within 60 days of buying; what to put in it is on the refund policy.
Do you answer on weekends?
Yes, 7 days a week, including the Sundays when everyone sets up for the game.
WhatsApp, 7 days a weekLogin by email in 5–30 minutesCard, Apple Pay, Google Pay or bank transfer −10%60-day refund window
CH 07Before you switch
Say hello
Two lines about how your home watches TV is enough for us to recommend one of the IPTV plans.
60-day refund window · Card, Apple Pay, Google Pay · Bank transfer −10%